🔁 Return and Exchange Policy – BoldBangladesh

At BoldBangladesh, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with hassle-free returns and exchanges under the following terms:

✅ Eligibility for Return or Exchange:

  • The item must be unused, unwashed, and in original condition.

  • The product must be returned with all original tags, packaging, and proof of purchase (invoice).

  • Return or exchange requests must be made within 3 days of receiving the product.

🚫 Non-Returnable Items:

  • Discounted or promotional items

  • Intimate or personal care goods (e.g., undergarments, cosmetics)

  • Customized or personalized products

🔄 Exchange Policy:

  • Exchanges are only applicable if the item is defective, damaged, or if you received the wrong item.

  • In case of size issues (if available), we can offer a size exchange.

📦 How to Initiate a Return or Exchange:

  1. Contact our support team at [your email or phone number] within 3 days of delivery.

  2. Provide your order number, item details, and reason for return/exchange.

  3. We will review your request and guide you through the next steps.

🚚 Return Shipping:

  • Customers are responsible for return shipping costs unless the product was damaged or incorrect.

  • We recommend using a trackable shipping method.

💸 Refund Process:

  • Refunds will be processed within 5–7 business days after we receive and inspect the returned item.

  • Refunds are issued to the original payment method or via bKash/Nagad where applicable.