🛍️ Customer Service Policy – BoldBangladesh

At BoldBangladesh, our customers are our top priority. We are committed to providing you with a smooth and satisfying shopping experience. Please read our customer service policy below to understand how we serve you best.

📞 1. Customer Support Availability

  • Hours: Saturday – Thursday | 10:00 AM – 8:00 PM

  • Support Channels:

    • Phone: [Insert your number]

    • WhatsApp: [Insert WhatsApp number]

    • Email: [Insert email]

    • Facebook Page Inbox: Available 24/7 (Replies within 6-12 hours)

🚚 2. Order Processing & Delivery

  • Orders are processed within 24-48 hours.

  • Standard delivery time is 2-5 working days depending on your location.

  • You will receive a confirmation SMS/call after placing your order.

🔄 3. Return & Exchange Policy

  • Products can be returned or exchanged within 3 days of delivery.

  • To qualify:

    • The item must be unused and in its original packaging.

    • Include the invoice or order slip with the return.

  • Non-refundable items: Personal hygiene products, discounted/sale items (unless faulty).

💸 4. Refund Policy

  • Refunds will be processed only if:

    • The product is out of stock.

    • The product received is damaged or incorrect.

  • Refunds are initiated within 7 working days via your preferred payment method.

📦 5. Product Authenticity & Quality

We promise:

  • 100% original and high-quality products.

  • Carefully packed orders to ensure safe delivery.

🤝 6. Customer Commitment

We are dedicated to:

  • Responding to all customer queries promptly.

  • Listening to feedback and improving continuously.

  • Providing complete transparency in product information and pricing.